Refund Policy

Refund Policy for Ross Flower Farm

Effective Date: January 1st, 2024

At Ross Flower Farm, we take great pride in providing high-quality tubers and ensuring customer satisfaction. If you receive a tuber that arrives in poor condition and/or without an eye, you may be eligible for a refund under the following terms:

1. Eligibility for Refunds

  • Refund requests must be made within 10 days of delivery.
  • The tuber must have arrived in poor condition or without an eye.
  • Proof of the issue (such as clear photos) must be provided with the refund request.

2. How to Request a Refund To request a refund, please email us at [Insert Email] with the following information:

  • Your order number.
  • Photos showing the condition of the tuber.
  • A brief description of the issue.

3. Refund Process

  • Once we receive your request and verify the issue, we will process the refund within 7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable.

4. Non-Refundable Items

  • Refunds will not be issued for tubers that have been planted or improperly stored after delivery.
  • We do not offer refunds for changes of mind or buyer’s remorse.

5. Changes to This Policy Ross Flower Farm reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

For any questions or concerns regarding refunds, please contact us at:

Ross Flower Farm
Email: rossgardenadventures@gmail.com

Verified by MonsterInsights